Frequently Asked Questions

Everything you need to know about your Nectar Collector experience.

How long will it take for my order to ship?

Orders are typically processed within 1-2 business days. Standard shipping usually takes 3-5 business days depending on your location within the continental United States.

What is your return policy?

We offer a 30-day return policy for unused items in their original packaging. For hygiene reasons, we cannot accept returns on products that have been used.

How do I track my package?

Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery.

Are your glass products handmade?

Yes, many of our signature pieces are handcrafted by skilled artisans to ensure the highest quality and durability for our customers.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover) as well as secure mobile payment options like Apple Pay and Google Pay.

Do you offer international shipping?

Currently, we only ship within the United States. We are working on expanding our logistics to support international enthusiasts in the near future.